> ## Documentation Index
> Fetch the complete documentation index at: https://api-docs-dev.iclosed.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Rescheduled Webhook

> Webhook event triggered when a call is rescheduled in iClosed.io

## Overview

The **Call Rescheduled** webhook is triggered whenever a previously booked call is rescheduled to a new time in your iClosed.io account. This event provides complete details about the rescheduled call, including the new timing, original timing, and rescheduling information.

## Event Details

* **Event Type**: `callRescheduled`
* **Trigger**: When a call is rescheduled to a different time
* **Payload**: Complete call information with new and original timing details

## Webhook Payload

The webhook payload contains detailed information about the rescheduled call:

```json theme={null}
[
  {
    "event_type": {
      "uuid": "123",
      "kind": "Round Robin",
      "slug": "event-name",
      "name": "Event Name",
      "duration": "15",
      "durationUnit": "MINUTES",
      "owner": {
        "type": "closer"
      },
      "type": "STRATEGY_EVENT"
    },
    "event": {
      "uuid": "45526",
      "assigned_to": {
        "1": "Example Name"
      },
      "extended_assigned_to": {
        "1": {
          "name": "Example Name",
          "email": "email@example.com",
          "primary": "true"
        }
      },
      "utc_start_time": "2023-02-15T16:00:00+01:00",
      "utc_end_time": "2023-02-15T16:00:00+01:00",
      "start_time": "2023-02-15T18:00:00+01:00",
      "start_time_pretty": "06:00pm - Wednesday, February 15, 2023",
      "invitee_start_time": "2023-02-15T18:00:00+01:00",
      "invitee_start_time_pretty": "06:00pm - Wednesday, February 15, 2023",
      "end_time": "2023-02-15T18:30:00+01:00",
      "end_time_pretty": "06:30pm - Wednesday, February 15, 2023",
      "invitee_end_time": "2023-02-15T18:30:00+01:00",
      "invitee_end_time_pretty": "06:30pm - Wednesday, February 15, 2023",
      "created_at": "2023-02-14T22:11:30+01:00",
      "type": "STRATEGY_CALL",
      "location": "https://app.iclosed.io/e/event-name",
      "old_start_time": "2023-02-15T12:00:00+01:00",
      "canceled": false,
      "canceler_name": null,
      "cancel_reason": null,
      "canceled_at": null,
      "setter": {
        "firstName": "Setter",
        "lastName": "Name",
        "email": ""
      }
    },
    "invitee": {
      "previewUrl": "http://localhost:3000/app/global-data/contacts?preview=abc123",
      "uuid": "ececc9a9-8837-4a4a-b720-e160319e0730",
      "first_name": "null",
      "last_name": "null",
      "name": "invite name",
      "email": "invitee@example.com",
      "text_reminder_number": "+32 123 12 12 12",
      "timezone": "Europe/Berlin",
      "created_at": "2023-02-14T22:11:30+01:00",
      "is_reschedule": true,
      "reschedule_reason": null,
      "canceled": false,
      "canceler_name": null,
      "cancel_reason": null,
      "canceled_at": null
    },
    "questions_and_answers": [
      {
        "question": "Phone Number",
        "answer": "+32 123 12 12 12"
      }
    ],
    "questions_and_responses": {
      "question": "Phone Number",
      "response": "+32 123 12 12 12",
      "Phone Number": "+32 123 12 12 12"
    },
    "tracking": {
      "utm_term": "",
      "utm_source": "",
      "utm_medium": "",
      "utm_content": "",
      "utm_campaign": "",
      "first_utm_term": "",
      "first_utm_source": "",
      "first_utm_medium": "",
      "first_utm_content": "",
      "first_utm_campaign": "",
      "utmKey_0": "",
      "utmValue_0": "",
      "utmKey_1": "",
      "utmValue_1": "",
      "utmKey_2": "",
      "utmValue_2": "",
      "utmKey_3": "",
      "utmValue_3": "",
      "utmKey_4": "",
      "utmValue_4": ""
    },
    "hookType": "Call rescheduled"
  }
]
```

## Key Differences from Call Booked

### Rescheduling Indicators

* **`old_start_time`**: The original start time before rescheduling
* **`is_reschedule`**: Set to `true` for the invitee object
* **`reschedule_reason`**: Optional reason for the reschedule
* **`canceled`**: Remains `false` (not cancelled, just rescheduled)

### Hook Type

* **`hookType`**: Set to "Call rescheduled" to distinguish from booking events

## Key Fields Explained

### Event Type Information

* **`event_type`**: Configuration details of the event type
  * **`uuid`**: Unique identifier for the event type
  * **`kind`**: Booking strategy (e.g., "Round Robin", "Direct Assignment")
  * **`slug`**: URL-friendly event name
  * **`name`**: Display name of the event
  * **`duration`**: Call duration (typically unchanged)
  * **`owner.type`**: Type of owner (closer, setter, etc.)

### Event Details

* **`event`**: Information about the rescheduled call
  * **`uuid`**: Unique call identifier (same as original booking)
  * **`old_start_time`**: Original start time before rescheduling
  * **`start_time`/`end_time`**: New scheduled times
  * **`start_time_pretty`/`end_time_pretty`**: Human-readable new times
  * **`utc_start_time`/`utc_end_time`**: UTC timestamps for new times
  * **`canceled`**: Remains `false` (not cancelled)
  * **`assigned_to`**: Team member assignment (may change)
  * **`type`**: Call type (STRATEGY\_CALL, DISCOVERY\_CALL, etc.)

### Invitee Information

* **`invitee`**: Details about the person who rescheduled
  * **`is_reschedule`**: Set to `true` indicating this is a reschedule
  * **`reschedule_reason`**: Reason for rescheduling (if provided)
  * **`canceled`**: Remains `false` (not cancelled)
  * **`previewUrl`**: Link to view the contact in iClosed.io
  * **`name`**: Full name of the invitee
  * **`email`**: Invitee's email address
  * **`text_reminder_number`**: Phone number for SMS reminders
  * **`timezone`**: Invitee's timezone

### Questions and Responses

* **`questions_and_answers`**: Original booking form responses
* **`questions_and_responses`**: Object format of responses

### Tracking Information

* **`tracking`**: Original UTM parameters and attribution data
  * Preserved from the original booking

## Rescheduling Reasons

Common rescheduling reasons include:

* **Schedule Conflict**: Original time no longer works
* **Better Availability**: Found a more convenient time
* **Time Zone Confusion**: Clarified timezone differences
* **Preparation Needed**: Need more time to prepare
* **Technical Issues**: Platform or connectivity problems
* **Personal Emergency**: Temporary personal situation
* **Business Priority**: Higher priority meeting came up
* **Travel Delay**: Delayed arrival or departure

## Use Cases

This webhook is useful for:

* **Calendar Updates**: Update calendar events with new times
* **CRM Synchronization**: Update opportunity records with new timing
* **Team Notifications**: Alert team members about schedule changes
* **Analytics Tracking**: Monitor rescheduling patterns and frequency
* **Customer Communication**: Send confirmation of new timing
* **Resource Management**: Update team member availability
* **Reporting**: Track rescheduling metrics and team performance
* **Workflow Automation**: Trigger follow-up actions for rescheduled calls

## Response Requirements

Your webhook endpoint should:

* Return a **2xx status code** to acknowledge receipt
* Respond within **5 seconds** to avoid retries
* Handle duplicate events (idempotency)
* Log the call UUID and rescheduling details for debugging
* Compare `old_start_time` with new `start_time` to confirm changes

## Best Practices

1. **Time Comparison**: Use `old_start_time` to identify what changed
2. **Reason Tracking**: Monitor `reschedule_reason` for patterns
3. **Calendar Management**: Update all calendar entries immediately
4. **Team Communication**: Notify assigned team members promptly
5. **Customer Confirmation**: Send confirmation of new timing
6. **Availability Updates**: Update team member availability slots
7. **Follow-up Timing**: Adjust any automated follow-up sequences
8. **Data Consistency**: Ensure all systems reflect the new timing

## Rescheduling Workflows

### When Invitee Reschedules

* Send confirmation of new timing
* Update calendar entries
* Notify assigned team member
* Adjust any automated reminders
* Update CRM with new timing
* Trigger rescheduling analytics

### When Host Reschedules

* Send apology and explanation
* Offer alternative times if needed
* Update internal calendars
* Notify relevant team members
* Track rescheduling reasons
* Update availability management

### Time Zone Considerations

* **`timezone`**: Always use invitee's timezone for local times
* **`utc_start_time`**: Use UTC times for system integrations
* **`start_time_pretty`**: Use pretty format for customer communications
* **Timezone Changes**: Handle cases where timezone itself changes

## Rescheduling vs Cancellation

### Key Differences

* **Rescheduling**: Call is moved to a new time, `canceled: false`
* **Cancellation**: Call is completely cancelled, `canceled: true`
* **Rescheduling**: Preserves all original booking data
* **Cancellation**: May require new booking process

### Handling Both Events

* Monitor both `callRescheduled` and `callCancelled` webhooks
* Use `canceled` flag to determine event type
* Implement different workflows for each scenario
* Track both metrics for business intelligence